Account Representative

About the role

The Account Representative will interact directly with customers to promote Gildan’s brands, answer product and service queries, and help achieve sales targets by delivering quality service.

Key responsibilities

• Engage with stakeholders to keep open orders and after‑sales transactions up‑to‑date.
• Maintain detailed order files in internal and external systems and ensure data accuracy.
• Manage sample and marketing collateral requests efficiently.
• Handle customer calls, research issues, follow up, and escalate as needed.
• Clean up outstanding and open transactions using available tools.

Required profile

• Bachelor’s degree in business or a related field.
• At least 3 years of customer service experience.
• Excellent verbal and written communication skills.
• Organized, goal‑oriented, reliable team player.
• Strong problem‑solving, time‑management and attention to detail.

What we offer

• Publicly traded company listed on NYSE and TSX.
• Diverse, inclusive workplace with mentorship and development opportunities.
• Attractive benefits packages.