Product Support Specialist (6‑month contract)
Viral Nation
Job description
About the role
Viral Nation is seeking a Product Support Specialist on a six‑month contract to help maintain data integrity and provide timely assistance to partners using our SaaS solutions. The role blends meticulous data management with frontline customer support in a fast‑growing digital‑media environment.
Key responsibilities
- Enter and update product‑related data accurately following established policies and procedures.
- Cross‑check entries against source documents to verify consistency and resolve discrepancies.
- Collaborate with the support team to improve data‑management workflows and efficiency.
- Maintain organized databases for quick retrieval of critical information.
- Stay informed on product features and changes to provide knowledgeable assistance.
- Escalate complex technical issues to product and engineering teams and follow through to resolution.
Required profile
- Minimum 2 years of experience in customer support or a related role, preferably within a SaaS or technology company.
- College degree or higher.
- Demonstrated ability to handle high‑volume data entry tasks with strong attention to detail.
- Excellent written and verbal communication skills.
- Self‑motivated and able to work independently or as part of a collaborative team.
Required skills
- Proficiency in data entry and record‑keeping.
- Strong problem‑solving and critical‑thinking abilities.
- Customer‑focused mindset with empathy.
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Published 1 month ago
Expires 1 week from now
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Viral Nation