Product Support Specialist (6‑month contract)

About the role

Viral Nation is seeking a Product Support Specialist on a six‑month contract to help maintain data integrity and provide timely assistance to partners using our SaaS solutions. The role blends meticulous data management with frontline customer support in a fast‑growing digital‑media environment.

Key responsibilities

• Enter and update product‑related data accurately following established policies and procedures.
• Cross‑check entries against source documents to verify consistency and resolve discrepancies.
• Collaborate with the support team to improve data‑management workflows and efficiency.
• Maintain organized databases for quick retrieval of critical information.
• Stay informed on product features and changes to provide knowledgeable assistance.
• Escalate complex technical issues to product and engineering teams and follow through to resolution.

Required profile

• Minimum 2 years of experience in customer support or a related role, preferably within a SaaS or technology company.
• College degree or higher.
• Demonstrated ability to handle high‑volume data entry tasks with strong attention to detail.
• Excellent written and verbal communication skills.
• Self‑motivated and able to work independently or as part of a collaborative team.

Required skills

• Proficiency in data entry and record‑keeping.
• Strong problem‑solving and critical‑thinking abilities.
• Customer‑focused mindset with empathy.