Product Support Specialist

About the role

Viral Nation is seeking a Product Support Specialist to ensure timely resolution of customer issues and maintain data integrity across its SaaS products. The role focuses on accurate data entry, troubleshooting, and collaboration with cross‑functional teams to enhance the customer experience.

Key responsibilities

• Enter and update product data according to established policies and procedures.
• Verify data accuracy by cross‑referencing source documents and resolve discrepancies.
• Maintain organized databases for easy retrieval of critical information.
• Stay informed on product features and changes to provide knowledgeable support.
• Collaborate with product, engineering, and other teams to address complex customer issues.
• Identify and suggest improvements to data management processes.

Required profile

• 2+ years of experience in customer support or a related field, preferably within a SaaS or technology environment.
• College degree or higher.
• Strong written and verbal communication skills.
• Detail‑oriented with a focus on accuracy in record‑keeping.
• Ability to work independently or as part of a team.

Required skills