Plan Administrator – Benefits

About the role

The Plan Administrator – Benefits will process all benefits from pension plans and prepare the related correspondence. This role supports plan beneficiaries by explaining retirement options and handling disbursements.

Key responsibilities

• Prepare and review retirement, death and termination calculations for all plans.
• Draft and review correspondence regarding benefit options and disbursements.
• Explain retirement and other plan benefits to beneficiaries as required.
• Request cheques for withdrawals, benefits, and reimbursements.
• Prepare deferred certificates and submit new pensioner information to payroll.
• Research and respond to internal and external queries, follow up on outstanding option letters, and prepare daily control reports.

Required profile

• Associate Degree in Mathematics with at least two years of relevant experience.
• Strong analytical ability, attention to detail, and ability to manage multiple priorities in a fast‑paced environment.
• Customer‑service orientation and ability to interpret pension plan provisions and regulatory requirements.
• Knowledge of pension legislation across serviced territories, confidentiality, and integrity.
• Effective written and verbal communication skills; ability to work independently with minimal supervision.