Student Finance Advisor (BL1002)

About the role

Ross University School of Medicine (Ross Med) is hiring a full-time Student Finance Advisor (BL1002) in Bridgetown, Barbados, within its Accounting & Finance department. The role promotes student success through accurate and responsive advisement in student finance and service areas, acting as the primary point of contact for students and supporting them throughout their academic journey. The university operates on a hybrid schedule with four in-office days per week (Monday to Thursday).

Key responsibilities

• Support the new student intake process with admissions, answering questions and reviewing program and student costs and funding options.
• Create and confirm an accurate financial plan, setting timeframes for applications so students can afford to start and stay in school.
• Review student accounts and financial eligibility, adjusting financial plans as students progress.
• Use systems and student data to track enrollment, persistence and graduation, document interactions, and coach students on barriers to persistence or graduation.
• Refer students to resources and collaborate with other departments to deliver a good student experience from inquiry to graduation.
• Maintain knowledge of Title IV programs, policies and federal and state regulations, and comply with applicable laws.
• Promote student self-service tools, engage students via video advising, inbound calls and proactive outreach, and give virtual and on-campus financial literacy presentations.
• Take part in the student check-in process each semester and perform other duties as assigned.

Required profile

• Bachelor's degree required.
• 1+ year of outstanding customer service, with 1+ years of customer service or related experience preferred.
• 1+ year in higher education preferred.
• Eligibility to obtain and maintain access to the NSLDS system, and not being in default of Title IV federal aid.
• Ability to work varied office hours including evenings, weekends and travel, and to work independently and as part of a team.

Required skills

• Experience with student financial aid software preferred.
• Microsoft Office, internet applications and database software.
• Interpersonal, communication and problem-solving skills.