Residential Concierge

About the role

The Residential Concierge ensures a wonderful owner experience by providing excellent customer service and personalized assistance throughout their stay.

Key responsibilities

• Greet residence owners and guests with a friendly welcome and provide information about local attractions and resort amenities.
• Book reservations for owners both within the resort and at external facilities, and create personalized itineraries prior to arrival.
• Log all owner requests, follow up diligently, and coordinate with Guest Reception and other departments to meet special needs.
• Assist with light food and beverage presentation setup and breakdown as required.

Required profile

• College degree preferred.
• Minimum two years’ experience in a luxury hotel or customer‑service environment.
• Excellent telephone etiquette and strong guest recovery abilities.
• Ability to work weekends, nights, and holidays based on business demands.
• Physical ability to bend, stoop, squat, stretch and perform repetitive motions.

Required skills

• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint, Outlook).