Tour Desk Sales Agent

About the role

Join NexusTours as a Tour Desk Sales Agent in Barbados and become the first point of contact for guests seeking unforgettable experiences. You will use your sales and customer‑service expertise to match travelers with the best tours, activities and local services while delivering a high‑quality, personalized experience.

Key responsibilities

• Provide personalized assistance at the Tour Desk, identifying guest needs and recommending suitable tours and activities.
• Promote and sell a range of excursions, tours and tourism services, ensuring an exceptional customer experience.
• Offer accurate destination information, including attractions, excursions and local services.
• Follow up with prospects, build lasting relationships and encourage repeat sales and referrals.
• Achieve individual sales targets while contributing to overall team performance.
• Collect guest feedback to support continuous improvement of services.

Required profile

• Previous experience in sales and customer service.
• Strong attention to detail and ability to handle all aspects of the guest experience.
• Adaptability to changing situations and capability to resolve unexpected challenges.
• Excellent communication and relationship‑building skills.
• Proactive mindset with ideas to enhance the customer experience.

Required skills

• None explicitly listed as technical skills.

What we offer

• Base salary plus an attractive commission scheme.
• Benefits above statutory requirements, including medical insurance and additional paid time off.
• Exclusive discounts with the NexusTours brand and partners.
• Ongoing training and professional development opportunities.
• A people‑first culture that encourages authentic self‑expression and growth.