Collections Manager – Barbados

About the role

The Collections Manager in Barbados will lead the collections team in line with corporate guidelines and support the company’s expansion strategy. This role oversees the end‑to‑end collections process, from delinquency to legal representation and repayment plans.

Key responsibilities

• Develop and implement collection strategies, KPIs and capacity planning.
• Manage, coach and lead a team of collectors and external collection agencies.
• Analyze collections performance data, prepare reports for upper management and enforce company policies.
• Execute outbound collections campaigns, monitor results and recommend process improvements.
• Supervise active collections, provide weekly and monthly statistics, and ensure a positive customer experience.

Required profile

• Bachelor’s degree in finance, management, accounting or related field, or equivalent extensive experience.
• 5+ years progressive experience in credit and collections, including 2–3 years in a supervisory or managerial role.
• Experience developing collection strategies and leading teams in a digital lending environment.

Required skills

• Proficiency with CRM systems.
• Experience using dialer systems.
• Knowledge of collections software and related technology hardware (computers, phone systems).