Student Finance Advisor

About the role

Ross University School of Medicine (Ross Med) is hiring a Student Finance Advisor in Bridgetown, Barbados. The role promotes student success through accurate and responsive advisement in student finance and service areas, supporting and advocating for students throughout their academic journey. It works closely with admissions, reviews student finances and acts as the main point of contact for students on campus. The company operates on a hybrid schedule with four in-office days per week (Monday to Thursday).

Key responsibilities

• Support the new student intake process with admissions, answering questions and reviewing program and student costs.
• Create and confirm an accurate financial plan, setting timeframes for applications so students can afford to start and stay in school.
• Continuously review student accounts and adjust financial plans as students progress, using discretion and independent judgment.
• Use systems and student data to track enrollment, persistence and graduation, document interactions and coach students toward persistence or graduation.
• Refer students to resources and collaborate with other departments to deliver a good student experience from inquiry to graduation.
• Maintain knowledge of Title IV programs, policies and federal and state regulations, and comply with applicable laws.
• Promote student self-service tools, use video advising, inbound calls and proactive outreach, and give virtual and on-campus financial literacy presentations.
• Take part in the student check-in process each semester and perform other duties as assigned.

Required profile

• Bachelor's degree required.
• 1+ year of outstanding customer service experience; 1+ year in higher education preferred.
• Eligibility to obtain and maintain access to the NSLDS system, and not in default of Title IV federal aid.
• Ability to work varied office hours including evenings, weekends and travel.
• Self-starter who can prioritize, work independently and as part of a team.

Required skills

• Preferred: experience with student financial aid software.
• PC skills in Microsoft Office, internet applications and database software.
• Strong interpersonal, communication and problem-solving skills.