Aviation Sales Support

About the role

Sol Aviation Services Limited is looking for an Aviation Sales Support person in Barbados who will support the Aviation Sales Team across its locations, covering Global, Special Carriers and General Aviation customers. The role reports to the General Manager and is open to current Sol staff and external applicants.

Key responsibilities

• Complete and keep accurate sales documentation and help report sales data and analyse customer portfolios, individual customer performance and market aviation segments.
• Build strong customer relationships, support negotiations and tender processes, and enter customer details into the Great Plains (GP) system.
• Answer customer calls and handle queries, complaints, fuelling notifications and invoicing errors within 24 hours; help with promotional events and distribute brand material.
• Communicate price changes and third-party charge changes (e.g. airport fuel tax) to customers and airfield operations, enter approved changes in GP, and monitor customer unit margins.
• Input ADRs accurately, run ADR validation and GP invoicing (including on weekends), investigate and correct invoicing errors, resolve invoice disputes, resend receipts and invoices, and satisfy customer EDI requests.
• Monitor account receivables and credit limits, warn sales reps of late payments, advise on credit stops, and help manage pre-payment accounts and collect outstanding amounts.

Required profile

• Minimum associate degree in a business-related discipline.
• Self-starter with a high level of self-assurance and ability to work in a virtual team.
• Excellent relationship skills, customer-focused and service-oriented.
• Strong organisational and time management skills.

Required skills

• Proficiency with Microsoft Office tools such as Word and Excel.
• Customer service, communication, negotiating, credit management, analytical and information management skills.