Chief Risk Officer - Retail Banking

About the role

The Chief Risk Officer (CRO) for Retail Banking establishes and leads the enterprise-wide risk management framework for the retail banking business. The CRO oversees credit, operational, market, liquidity, compliance, fraud, cyber, conduct and reputational risks, providing independent oversight and challenge to business activities while safeguarding the institution's financial stability, customers and reputation.

Key responsibilities

• Develop and maintain the retail banking risk framework, including risk appetite statements, limits and governance standards, and promote a strong risk culture.
• Oversee retail credit portfolios (mortgages, personal loans, credit cards, auto loans, consumer finance), set underwriting standards, monitor portfolio quality and lead stress testing.
• Manage operational risk, business continuity and resilience, and strengthen internal controls and risk reporting.
• Ensure regulatory compliance, oversee conduct risk, lead regulatory examinations and audits, and strengthen AML and counter-terrorist financing controls.
• Oversee fraud prevention, detection and investigation, and financial crime risk.
• Monitor interest rate and liquidity risk, support asset-liability management and ensure capital and liquidity requirements are met.
• Oversee technology and cyber risk, including third-party and vendor risk, and support digital transformation.
• Report to Executive Management, Risk Committees and the Board, develop KRIs and dashboards, and lead risk teams and talent development.

Required profile

• Bachelor's degree in Finance, Economics, Accounting, Business Administration, Risk Management, Mathematics or a related field; Master's degree preferred.
• 15+ years of progressive banking and risk management experience, including extensive retail banking risk experience.
• Proven leadership of enterprise risk functions and large, multidisciplinary risk teams.
• Experience interacting with regulators, boards and executive committees.
• Strong understanding of consumer lending, deposits, payments and digital banking.

Required skills

• Enterprise risk management, credit, operational, market, liquidity and capital adequacy risk
• Fraud risk, AML/KYC frameworks, financial crime risk and cyber risk
• Risk analytics, modelling, stress testing and GRC
• Strategic leadership, board and regulatory engagement, crisis management and team development