People & Culture Manager

About the role

Royalton Hotels & Resorts is seeking a People & Culture Manager to lead all HR functions across the property. The role focuses on delivering an exceptional host experience while supporting business performance through strategic talent management, employee engagement, and organizational development.

Key responsibilities

• Lead and oversee Talent Acquisition, Learning & Development, Employee Relations, Payroll Administration, Internal Communications, and Organizational Development.
• Develop and implement People & Culture strategies aligned with business objectives.
• Manage recruitment and selection processes to attract and retain top talent.
• Drive training, succession planning, and talent management initiatives.
• Oversee labor relations, ensuring compliance with local labor laws and collective agreements.
• Administer payroll, employee records, workforce planning, and personnel movements.
• Promote a positive work environment through engagement, communication, recognition, and culture‑building activities.
• Act as a trusted advisor to department leaders on performance management and organizational effectiveness.
• Manage departmental budgets for payroll, benefits, transportation, uniforms, training, and employee services.
• Monitor People & Culture KPIs and drive continuous improvement.
• Support conflict resolution and maintain healthy working relationships.
• Ensure compliance with health, safety, ESG, and corporate People & Culture standards.

Required profile

• Bachelor's degree in Human Resources, Business Administration, Psychology, Hospitality Management, or a related field.
• Minimum 3 years of experience as an HR or People & Culture Manager in the hospitality industry.
• Strong knowledge of labor legislation, HR best practices, employee relations, and talent management.
• Experience managing HR metrics and KPIs.
• Advanced English proficiency, both written and spoken.
• Strong leadership, communication, negotiation, and interpersonal abilities.
• Service‑oriented mindset with empathy and conflict‑resolution skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Analytical and problem‑solving capabilities.

Required skills