Member Services Assistant

About the role

The Small Business Association of Barbados is looking for an organised, customer-focused Member Services Assistant to provide administrative support and help deliver services to its members. The successful candidate will handle member enquiries, coordinate activities and make sure day-to-day services run efficiently.

Key responsibilities

• Respond to member enquiries and give information about the Association's services and programmes.
• Assist with membership applications and renewals, and keep membership records accurate.
• Provide administrative support, including preparing correspondence and reports and maintaining files.
• Help coordinate meetings, workshops, training sessions and member events.
• Keep members informed with updates and follow up on their requests or concerns.
• Support the day-to-day operations of the Association and carry out other administrative duties as required.

Required profile

• Previous experience in an administrative, customer service or member support role.
• Strong written and verbal communication and interpersonal skills.
• Excellent organisational and time-management skills, able to multitask and prioritise.
• Ability to work independently and as part of a team.
• Professional, approachable and customer-focused attitude.

Required skills

• Proficiency in Microsoft Office Suite and other digital applications.