Casual Guest Services/Service 360 Concierge Agent

About the role

Join Hilton’s front‑line team as a Casual Guest Services/Service 360 Concierge Agent. You will be the first smile guests see, guiding them through check‑in, check‑out and every interaction in between while delivering memorable hospitality experiences.

Key responsibilities

• Greet guests, complete check‑in, assign rooms, issue keys and provide welcome materials or bell‑service assistance.
• Process departures, verify charges, handle payments, issue receipts and operate the point‑of‑sale system accurately.
• Maintain comprehensive knowledge of hotel amenities, room types, rates, promotions and local attractions to answer guest inquiries.
• Use up‑selling techniques to promote hotel services and maximize revenue.
• Respond promptly to guest requests, resolve concerns and manage communications throughout the stay.
• Handle the telephone system efficiently, informing guests of services and addressing queries.

Required profile

• A genuine passion for hospitality and creating warm guest experiences.
• Integrity, teamwork, ownership and a sense of urgency.
• Leadership mindset and the ability to inspire colleagues.

Required skills

What we offer

• Opportunity to work with a globally recognized hospitality brand.
• Supportive, award‑winning workplace culture.
• Flexible, casual scheduling.